In conversation with: Tony Hardstone – Mott MacDonald

2nd August 2018

Mott MacDonald Reception in Croydon

Communication is the key to quality projects and we always value feedback from clients on their experience.

We recently spoke to Tony Hardstone from Mott MacDonald, a global engineering, management and development consultancy and a client we have worked with on a number of projects. Mott MacDonald employs over 16,000 people, delivering projects in Africa, Asia Pacific and Australasia, Europe, the Middle East, North and South America, and South Asia.

We talked to Tony to find out about his experience working with ITC and his thoughts on commercial office refurbishment.

What is your role at Mott MacDonald?

I am the Property Manager for the EUNA region of Mott MacDonald, focused predominately on our UK portfolio of 33 offices, ranging from 1,000sq ft. to 63,000sq ft.

What were your first impressions of ITC?

I was aware of ITC as a local contractor and found them to be friendly, very knowledgeable and not over sales focused which was refreshing!

What stands out about your experience working with ITC?

We had a really good experience working with ITC on projects at Mott Macdonald House Croydon, and Fleet Place London. The project and site management were good on both projects, along with the management of sub-contractors. The ITC site Manager at Mott Macdonald House was particularly impressive, taking ownership of all issues as they arose, his multi-skilled background and hands on approach made all the difference.

What do you consider key facilities commercial tenants are looking for when renting office space?

When selecting new premises, top of the list is accessibility, location, connection to public transport and quality of the building and common spaces. Within the demise we look for single floor plates, availability of natural daylight and appropriate HVAC performance specifications.

The level of expectation from employees has risen significantly in the past few years, attracting, and retaining the right talent is no longer limited to salary and benefits. The challenge for employers is to offer well planned, considered workplace environments to include, robust IT/Wi-Fi, breakout spaces, collaboration zones, quiet areas, prayer/reflection rooms, good quality kitchen/tea point facilities, cycle storage and provision of shower facilities to name a few.

Why is it important that landlords invest in office refurbishment and fit-outs?

We invest in our buildings as we believe creating well performing work environments helps to attract and retain staff; also, positively affects staff satisfaction and productivity.

The recruitment market is becoming more candidate driven, especially in sectors such as tech, digital and specialist engineering fields; we need to keep up with our competitors in offering good places to work.

Why do you think a companies office space is important for a brand?

Typically, visitors will look at our website before attending face to face meetings, we have an excellent, modern, on brand interface with the outside world. It is important that when someone visits one of our offices, it meets with their expectation, and creates a positive first impression.

Mott MacDonald rebranded in 2016, we have undergone a series of workplace projects to bring our offices in line with our new brand, we aspire to offer a consistent, on-brand experience to all our staff, clients and visitors alike.